Product Features of EZ Order Manager

General

• Full multi-company, multi-user support.
• Security at company or user level.
• Easily switch between your companies. No need to logout/login.
• Preferences (UI presentation and default values) can be set at company and user level.
• All operations performed within SSL (https) for added security.
• Your (and your customer's) data is backed up daily. Critical tables backed up hourly.
• Servers are in a secure, caged environment.

Company Screen Shot

• All meaningful company information summarized on landing page (My Company).
  • Graphic order history.
  • Inventory/reorder status.
  • List of all open orders and items.
  • Current financials of open orders (inventory cost, profit, revenue)
  • List of emails sent.

Orders Screen Shot

• Automated real-time order updates from your cart or store provider.
• View all your open orders, their status and other info at once.
• Order Status visible at all times.
• Status of each item within an order clearly shown.
• Automatic detection of Back-order items.
• Automatic association to drop-ship supplier.
• Automated printing of documents (Sales Receipt, Invoice, Packing Slip, etc.)
• Batch queuing/printing of newly received orders.
• Automated order data verification for common order fields (address match, PO Box detection, credit card AVS codes, phone/email, etc.).
• Clear and orderly view of all open orders.
• Separation of product items versus fee (non-inventory) items.
• Ability to automatically email customer upon order status changes.
• Next process step clearly defined.
• Orders searchable by a variety of fields (OrderID, UPC, Start/End dates, Credit Card, ShipTo Name, orderStatus, etc.)
• Graphical view of last 7 days, last 30 days and last year
• Statistics available for most frequent items and customers as well as greatest margin or margin percentage.

Shipping Screen Shot

• Integrated shipping (UPS, USPS). Others available on demand.
• Weight/dimensions determined from inventory item, drop-ship item or company default.
• Automatic package tracking.
• Print/re-print labels
• Itemize package contents, complete multi-package support
• Shipping profit shown for each shipment.

Payment Processing

• Instant payments supported.
• Support for a variety of merchant account providers. Others added as needed.
• Automated "charge/capture" of credit card/funds after shipment.
• Imbalance detection and resolution.

Supplier Inventory Management

• Inventory chains (SKU consists of multiple other items)
• Define supplier ordering methods (email or other electronic methods)
• Auto-order for restocking of critical items.
• Restock thresholds (min/max)
• Stock order lists based on individual item criteria you establish.
• Variety of unit-cost methods.

Drop-ship Suppliers

• Several drop-ship suppliers supported. More available on demand.
• Search drop-ship suppliers by UPC, description, make, model, etc.)
• Automatic creation of inventory item when drop-ship supplier item received in order.
• Real-time availability checks if supported by drop-shipper.

Customers Screen Shot

• Visually see repeat customers on Orders page (gold star next to name)
• Assign customers to categories you define.
• Create email templates for mass mail advertising by one or more customer categories.
• Clearly see all customer orders and emails that have been sent.

Import/Export

• Manually import or export Orders, customer lists, inventory or supplier information.
• Several data formats available (XML, CSV or HTTP POST)

How it all works

To see how all this works together, view the Order Process Flow diagram.